Shipping policy

Delivery area

KÚPS delivers exclusively within the territory of the Kingdom of Morocco. No shipment is made abroad.

Delivery charges

Order value	Delivery charge
Below 500 MAD	35 MAD
From 500 MAD	Free

The rate is flat across Morocco. It depends neither on the city, nor the weight, nor the number of items.

Confirmation before dispatch

Every order is confirmed by telephone call or message before being dispatched. This step is systematic: it allows the address to be verified and prevents lost parcels.

A valid telephone number is therefore essential when ordering. If we are unable to reach you, dispatch is suspended and the order may be cancelled.

Timings

Timings run from confirmation of the order, not from its online validation. They are indicative and may vary according to destination and product availability.

Receiving your parcel

It is your responsibility to check the condition of the parcel on receipt. In the event of visible damage, report it promptly to contact@kups.ma, if possible with a photograph of the packaging.

On receipt, keep your coffee whole bean, in its original bag properly resealed, away from light and heat, and never in the fridge. Our storage guide details the most common mistakes.